Tuesday, April 7, 2009
Bozos and the Human Condition
I am on the brink of taking my washing machine repairman to court. I really don't want to have to do that, but if it's the only way to fix the damage he did to my property, then I'll do it. By the way if anyone needs repairs, DON'T use the Appliance Service Company run by Josh Cohen in Houston, Texas! They may fix your machines, but if they do anything wrong they'll squirm out of taking responsibility. I know, i've been trying to get them to keep their promise to fix their mess since January.
The problem isn't that they deny that they destroyed a patch of the concrete on my back porch, or that they are not polite to me over the phone and call me "Ma'am" and say their boss will get right back to me as soon as he's available. They've apologized, they've vowed that they have a good reputation for righting any wrongs they've done. They even sent the repairman Jason, back to look at what he'd done and promise to be back the next week to clean it up (it can't be cleaned, it has to be repaired). They're pleasant, courteous, and they lie through their teeth. Josh has only spoken to me once - though I've left literally dozens of messages for him over the last three months. Jason has never appeared to clean up the mess as he promised, breaking 3 different appointments that he had made. I've gone to the trouble of providing a very reasonable estimate from another company to fix the problem, and guess what? Just ten minutes ago I talked to one of the guys who answered the phone who told me, "Yeah, Josh is kinda busy right now, but he'll get right back to you as soon as possible." Translation-"Yeah, right lady, bug off, you ain't getting any money out of us!"
So now I'm in the uncomfortable place of having to file a legal complaint against these bozos and I don't like it one bit, but I like the bright six foot wide acid stain on my concrete even less. So unless the fear of God and hellfire and brimstone doesn't overtake Mr. Cohen to have a change of heart and pay me what is due (which I heartily pray for every day), I will have to see them in front of a judge in the county courthouse.
And now for the lesson of the day: We have all committed the sin of being a bozo - admit it, it's true. There have been too many times that we didn't want to own up to our mistakes, when we wouldn't make restoration for the harm we did to other people. If there was an easy way out of a problem, we'd take it, if we could just ignore it in the hopes that it would go away, we would. Human nature always wants a free ride, and when we can get it, we sigh in relief that we weren't caught. But when we are the ones who are harmed, we can be the most self righteous, condemning people on earth. I don't want to be either, because as much as I can't stand irresponsible people, I can neither stand people who look down their noses in superiority. So from one self-confessed (former) bozo to another: Josh Cohen, you're getting sued!